Booking Policy

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Online Course 

• Online courses are non-refundable or transferable. You will receive access to our online members area as soon as you have paid which has wealth of information within, therefore all payments are final. 
• Passwords to the online members area should not be shared. 
• Your access to the online members area will expire 6 months from the date of purchase. 
• If you purchase another online course your access time will renew with that purchase.
  
  
  In person Class Bookings 
• Bookings for class blocks are non-refundable nor transferable. 
• Payments are taken in full at the time of booking. 
• If after reviewing the information provided to us it is deemed that a class does not suit the needs of your dog, you will be refunded in full. Refunds can take up to 7 working days.
• Your dog is always your responsibility during class. Any cost incurred from an accident or injury should be covered by you. 
• Please always keep your dog on lead whilst in class unless otherwise instructed by your trainer. 
• Please be respectful of others space. Some dogs that will be attending class may not like to be close to strangers or other dogs. 
• If you choose to have your dog spayed, castrated or book to have any other elective surgery during the block of classes you will not be refunded for any classes you are unable to attend. 
• If your bitch comes into season during a block, please do not bring her to class. It will be very stressful for her. You are welcome to attend yourself and then train at home. 
• If your dog has had vomiting or diarrhoea, you must not attend classes until they are 48 hours clear of symptoms. 
• If you miss two consecutive weeks without informing Heart & Soul Dog Training of your absence, then your place on the block will be forfeited without refund. 
• Heart & Soul Dog Training reserve the right to terminate your booking at any time should they feel it is not suited for your dog. A percentage refund will be given in this case.
• We use reward-based training therefore harsh handling will NOT be allowed under any circumstances.  
• Your trainer reserves the right to request any persons to leave the premises or cease the session if they are abusive to any other person or dog. We do not allow prong or choke chain collars; slip leads or extendible leads in class. If you would like any help with selecting equipment please ask. The Pet Empawrium stock an extensive range of equipment. 
• Cars are parked at their owner’s risk. We do not accept any responsibility for theft or damage to vehicles or property whilst at training. 
• Family members are always welcome in classes. All children under 16 must be accompanied by an adult and must be able to sit quietly during the class. We may have to ask you to leave if they are behaving inappropriately as this may stress the dogs. 
• Children are the sole responsibility of their guardian.
• Classes are subject to weather and may be postponed at short notice.